Refund Policy
Thank you for choosing the Collector's Tavern for your purchases. We strive to provide you with the best products and services possible. However, we understand that situations may arise where you might need a refund. Please read our refund policy carefully to understand your rights and our obligations.
Refund Conditions
Refund Requests Before Shipment:
You can request a full refund for any order that has not yet been shipped. If you wish to cancel your order, please contact us as soon as possible at 450-768-5541 or via email at taverneducollectionneur@gmail.com with your order number.
No Refunds After Shipment:
Once your order has been shipped, we can no longer offer a refund. Please carefully review your order before finalizing your purchase.
Events and Tournaments:
For events and tournaments, refunds are only possible if the request is made at least 72 hours before the event date. After this deadline, no refunds will be granted.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of receiving it, providing clear photos of the product and its packaging. We will review your request and, if approved, offer a replacement or a partial refund, depending on the circumstances.
Refund Request Procedure
To initiate a refund request, please send an email to taverneducollectionneur@gmail.com with the following details:
- Order number
- Full name
- Reason for the refund request
- Photos of the product (if applicable)
Contact
For any questions regarding our refund policy, please contact us at taverneducollectionneur@gmail.com or 450-768-5541. We are here to assist you and ensure that you have a satisfying shopping experience at the Collector's Tavern.
Thank you for your understanding and cooperation.
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